651.636.0838

hello@eccointernational.com

Phone Us

651-636-0838

E-mail Us

hello@eccointernational.com

KEYNOTES

 

Keynote Topics

Looking for a keynote presenter for your next conference or training session?

We can provide engaging presentations on the following topics.

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Communicating Across Styles – Adapting For Increased Effectiveness

By understanding our own behavioral strengths, and learning how to identify and value behavioral strengths in others, we can improve the way we work with others, discover viable solutions to resolve conflict, and relieve stress that comes with miscommunication and frustration.

This keynote will bring out the best in your employees to:

  • Discover and understand behavioral strengths
  • Learn how and when to adapt behavior
  • Value strengths of others & promote appreciation of differences
  • Improve customer relationships & customer satisfaction
  • Enhance individual and team performance
  • Reduce conflict and stress
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Talking ‘Bout My Generation – Working Across Generations

How can you bridge understanding to close generation “gaps” and strengthen employee cooperation and productivity?

Millennials will take over 75% of entire workforce by 2022! Today’s workforce includes four or even five, distinct generations, with each group working from its own vantage point… it’s a wonder we get anything done! To accomplish organizational goals, workers from all generations must identify common ground and develop the ability to communicate, cooperate, and value each other’s differences.

In this keynote session, we will identify the actual and perceived differences among the generations, enhance understanding of how these differences affect individuals, and learn skills and techniques for effective inter-generational communication. This workshop format incorporates drama pieces interspersed with facilitation and small group work where participants can get involved and learn how to model positive adaptation for stronger inter-generational cooperation and increased productivity.

“What you are speaks so loudly, I cannot hear what you say!”

Communication is key to building positive relationships with co-workers and customers.

Why is it easy to communicate with some individuals while communicating with others creates conflict and confusion?

Communication styles vary from person to person; some are compatible with ours and, for various reasons, some are not. By understanding our own behavioral strengths, and learning how to identify and value behavioral strengths in others, we can improve the way we work with others, discover viable solutions to resolve conflict, and relieve stress that comes with miscommunication and frustration. Likewise, customer and client relations are strengthened by improving how we communicate with them. This improves both the relationship and customer satisfaction.

Leading Across Styles – Adapting For Maximum Effectiveness

This keynote session features audience activities. It is designed to be educational and informative. The goal is to develop leadership communication strategies to increase performance and bottom line results.

How would leadership effectiveness improve if you could control your communication outcomes?

Leaders spend most of their time communicating. Therefore, it is no surprise that the most effective leaders are great communicators. Using behavioral style practices to develop communication strategies can improve leadership skills and maximize your effectiveness with employees, clients and customers, and other leaders.

When you hone your ability to influence and persuade, you enhance and develop coaching and mentoring skills, cultivate teamwork from a diverse group of employees, motivate according to style, reduce team conflict, and model behavior for others to emulate as they interact with each other.

Using DiSC to develop leader communication strategies will increase performance and improve bottom line results.

Open Mind, Open World – Improving Intercultural Interactions

Communication is key to building positive relationships with co-workers and customers.

Why is it easy to communicate with some individuals while communicating with others creates conflict and confusion?

Communication styles vary from person to person; some are compatible with ours and, for various reasons, some are not. By understanding our own behavioral strengths, and learning how to identify and value behavioral strengths in others, we can improve the way we work with others, discover viable solutions to resolve conflict, and relieve stress that comes with miscommunication and frustration. Likewise, customer and client relations are strengthened by improving how we communicate with them. This improves both the relationship and customer satisfaction.

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Reversing The Ostrich Approach To Diversity – Pulling Your Head Out Of The Sand!

Although the image of an ostrich burying its head in the sand is based on myth rather than fact, it is the perfect icon to depict the many avoidance tactics we use to deal with difficult issues at work – including diversity. All the running, hiding and avoiding (i.e., the ostrich approach) won’t change what’s going on around us. We need to make a commitment to “pull our heads out of the sand” so that we can communicate more clearly and effectively with one another.

The increasing diversity in the work force creates opportunities for team members to learn from each other and appreciate the differences each of us brings to the workplace. The leader plays a key role in promoting and supporting respect and responsibility within the work team. This keynote (or breakout session) – designed to engage your heart, mind, and imagination – will focus on strategies and techniques for promoting and leading the diversity efforts in teams in their organizations.

After participating in this keynote session, the participants will be able to:

  • Define terminology related to diversity and multiculturalism
  • Discuss the power of assumptions and biases and how they impact the workplace
  • Describe the behaviors present in a work environment that supports diversity and promotes respect in the work team
  • Develop strategies for creating a respectful work environment
  • Locate diversity and multicultural resources available in the community
  • Explain your personal responsibility to work toward accepting and valuing the diversity of coworkers and clients/customers and creating an inclusive workplace
  • Create a plan for outlining specific objectives to move the team forward with regard to diversity, respect and inclusion

HAPPY CLIENTS MAKE US HAPPY

" I have worked with Amy and ECCO for nearly 20 years and have always counted on her to deliver the most engaging and professional learning solutions on time and on budget. She is especially talented in delivering innovative programs to develop leaders and managers. Learners consistently give the highest ratings on programs she develops. You can't go wrong with Amy and her crew. "

Nancy Miller
Strategic Sales Director
TLS Learning

" Not sure there are enough positive adjectives in the dictionary to describe Dr. Amy Tolbert and ECCO International, so I'll simply start with engaging, versatile and energetic. Having worked with ECCO International several times in different situations with different clients, I'm convinced they can do it all. "

Dan Day
Director of Global Markets
TRACOM Group

" ECCO’s success with our program was largely due to their process and interaction with the team. They explored our current pains, goals and the desired outcomes to fully understand the underlying problem. By partnering with ECCO, we were able to increase overall effectiveness of our team's presentation skills improving our client conference but more importantly the daily interactions our employees take with everyone they meet. "

Drea Toretti
VP Marketing
PowerPlan Inc.