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Strategic Planning

Client: Radisson Hotel Systems, Carlson Hospitality WorldwideCarlsonlogo


Faced with the global launch of a new hotel front management system, management needed to join together to create a seamless process. One day of downtime equated to thousands of dollars in lost revenue.


To conduct a strategic planning session and create defined deliverables for a new initiative.


  • Designed and delivered strategic planning session for CHW Radisson management to roll-out and manage new hotel front desk management system.
  • Designed and developed training sessions (leader guide, participant materials and visual support) for staff and trainers to use when delivering to Radisson properties.
  • Designed and developed change management strategy to implement in properties to minimize disruption and capitalize on system transition (communication strategy, launch “session in a box,” video training materials, etc.).

Contact ECCO International for Free Initial Consultation

For more information or a free initial consultation regarding strategic planning, please either call us at (651) 636-0838 or contact us via email.  We look forward to working with you.

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