We hear you. Answering your development needs.

Correcting Costly Errors

Client: Group Schneider, N.A./Square D, Inc.,  Human Resource Development DivisionGroupe Schneider Logo

 “ECCO has gone the extra mile and saved our roll-out from being a major disaster. When we were behind in getting the training for our satellite programs completed, they flew in extra teammates and stayed with us to the end to make sure the rollout was a success. And what a success it was! Just one of our broadcasts realized approximately $4 million annual savings in the order entry process with the sales force. We ended up receiving the International Quality Award for our satellite training effort!”

Square D/Groupe Schneider, Mgr., Satellite Training Network

Challenge:

Analyze and create a training intervention to reduce a cost of over $4 million dollars annually in order entry errors.

Goal:

To reduce the costs associated with order entry process errors.

Solution:

  • Designed 16 satellite-training programs for internal employees distributed to approximately 100 downlink sites across the U.S. Trained and coached subject matter experts to present via satellite.
  • Produced broadcasts; served as interface between client, presenters and crew.
  • In one broadcast, realized approximately $4 million annual savings in order entry process with the sales force.
  • Designed, developed, and delivered all instructor-led training (15 training modules) for national roll-out of new Quote-to-Cash computer-driven process (from customer quotations through manufacturing and invoicing).
  • Quote-to-Cash training process team received International Quality Award presented by Groupe Schneider in France.

Results:

  • In one broadcast, realized approximately $4 million annual savings in order entry process with the sales force.
  • Designed, developed, and delivered all instructor-led training (15 training modules) for national roll-out of new Quote-to-Cash computer-driven process (from customer quotations through manufacturing and invoicing).
  • Quote-to-Cash training process team received International Quality Award presented by Groupe Schneider in France.

Contact ECCO International for Free Initial Consultation

For more information or a free initial consultation, please either call us at (651) 636-0838 or contact us via email.  We look forward to working with you.

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